We are mainly a production studio.  Although we do except direct sales (from our website), our main distributor is Dynamix Music who offer  customer service by phone or online (with sales done directly through them).  We do not take phone orders directly at our location.  All direct orders are done through automated online sales.  Our studio line is a voice mail system which notifies immediately that you have phoned us.  We will return your call within 48 hours.  In some cases, if the call is of extreme importance and marked "Priority", we will attempt to call you back sooner.